Nicole James: Director, Administrative Services

Nicole James is the Director, Administrative Services at ExpertPays, where she supports a team dedicated to sourcing, managing, and funding expert witnesses and case costs so attorneys can focus on building strong cases. Highly detail oriented and process driven, Nicole ensures that daily office operations run seamlessly while supporting more than fifteen team members and four C suite executives.

In her role, Nicole oversees human resources, office administration, new hire employee training, and office IT across both physical operations and cyber practices. She is widely regarded as the office go to, serving as the institutional historian, systems authority, and executive assistant to the leadership team. Her ability to maintain structure, consistency, and efficiency is critical to the high standards and reliability required in legal services.

Prior to joining ExpertPays, Nicole spent 25 years in the medical field, advancing through nearly every administrative role up to Director of Operations for 10 locations. This experience strengthened her ability to manage complex organizations, align teams with diverse perspectives, and operate effectively in high pressure environments where accuracy and accountability are essential.

Born in a small town in southern Arizona and later relocating to San Diego at the age of 12, Nicole developed a grounded work ethic and strong organizational instincts early on. She is passionate about the collaborative culture at ExpertPays and values working with a team united by a shared mission and positive mindset. Outside of work, Nicole and her Husband Randy are diehard San Diego State Aztec fans to the point of having an Aztec themed wedding. Nicole also enjoys reading, movies, crafting and spending time with her two basset hounds.