Privacy Policy
Last revised: July 22, 2026
ExpertPays LLC (“ExpertPays,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy describes how we collect, use, disclose, retain and protect personal information when you visit ExpertPays.com, use our online portals, communicate with us, request or receive our services, interact with our social media accounts, attend an event, or otherwise engage with ExpertPays.
This Privacy Policy also describes our practices concerning telephone calls, SMS messages and text message communications.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through:
- ExpertPays.com and other websites that link to this Privacy Policy
- ExpertPays client, expert and service provider portals
- Online and paper forms
- Email, telephone and text message communications
- Social media accounts
- Events, conferences and marketing activities
- Our expert witness sourcing, case support, payment and related services
- Other online and offline interactions with ExpertPays
This Privacy Policy does not apply to websites, applications or services operated independently by third parties.
2. Personal Information We Collect
The information we collect depends on how you interact with ExpertPays and may include the following categories.
Contact and identity information
This may include your name, business name, job title, mailing address, email address, telephone number, mobile telephone number, username and other identifying information.
Professional and business information
This may include your employer, law firm, practice area, professional credentials, licenses, work history, jurisdictions served, expert witness qualifications, areas of expertise and information about your professional relationship with ExpertPays.
Account information
This may include account credentials, authentication information, communication preferences, authorized users and information used to administer an ExpertPays account or portal.
Service and matter information
This may include information concerning requested expert witness services, case support needs, professional services, deadlines, scheduling requirements, conflicts, invoices, payment arrangements and the status of services provided by ExpertPays.
Please do not transmit medical records, Social Security numbers, financial account numbers, privileged materials or other highly sensitive information through an ordinary website contact form or text message. Use the secure methods designated by ExpertPays for sensitive information.
Communications information
We may collect records of communications with ExpertPays, including emails, telephone calls, chat messages, text messages, support requests, correspondence and your communication preferences.
SMS consent records
When you enroll in an ExpertPays text messaging program, we may collect and retain:
- The mobile telephone number provided
- The date and time consent was provided
- The method and location through which consent was provided
- The consent language presented at the time of enrollment
- The type of messages authorized
- Records of messages sent and received
- HELP, STOP and other preference requests
- Technical information reasonably necessary to document consent
Website and technical information
We may automatically collect information such as your Internet Protocol address, browser type, device type, operating system, approximate location, referring page, pages viewed, links selected and the date and time of your visit.
Information from other sources
We may receive information from clients, experts, vendors, public records, professional directories, referral sources, social media platforms, service providers and other sources permitted by law.
3. How We Collect Personal Information
We may collect personal information:
- Directly from you
- From your employer, law firm or authorized representative
- Through the ExpertPays website and portals
- When you submit a matter, request an expert or seek payment options
- When you communicate with us by telephone, email, chat or text
- When you attend an event or interact with ExpertPays marketing
- Automatically through cookies and similar technologies
- From experts, vendors, referral partners and service providers
- From publicly available and professional sources
- As otherwise permitted or directed by you
4. How We Use Personal Information
ExpertPays may use personal information to:
- Provide, administer and improve our services
- Create and manage user accounts
- Evaluate service requests and submitted matters
- Source, evaluate, contact and coordinate expert witnesses and other service providers
- Perform conflict checks and confirm professional availability
- Evaluate and administer deferred payment, reimbursement and case cost arrangements
- Process transactions, invoices and payments
- Communicate about accounts, submitted matters, services, appointments, deadlines and documentation
- Respond to questions and support requests
- Send information about ExpertPays services when permitted by law
- Maintain records of communication preferences and consent
- Protect the security and integrity of our systems
- Detect and prevent fraud, misuse and unlawful activity
- Enforce contracts, policies and legal rights
- Comply with legal, regulatory and professional obligations
- Conduct analytics and improve the operation of our website and services
- Support corporate transactions, audits, financing and business administration
- Fulfill other purposes disclosed when information is collected
5. SMS and Text Message Communications
Enrollment and consent
ExpertPays sends SMS or text messages only when the recipient has provided the level of consent required for the applicable message.
Consent must be provided directly to ExpertPays by the person who controls the mobile telephone number. ExpertPays does not purchase, rent or obtain SMS consent from lead lists, data brokers or unrelated third parties.
Consent to receive marketing text messages is voluntary and is not a condition of purchasing or receiving any ExpertPays product or service.
When required, ExpertPays will obtain separate express written consent before sending marketing or promotional text messages using automated technology.
Types of messages
Depending on the program for which you enroll, ExpertPays text messages may include:
- Account and service notifications
- Expert witness sourcing updates
- Requests for information or documentation
- Appointment and meeting reminders
- Scheduling and deadline notifications
- Responses to questions you send to ExpertPays
- Client support communications
Consent applies only to the types of messages described when you enroll. ExpertPays will not treat consent for one messaging purpose as consent for an unrelated messaging purpose when separate consent is required.
Automated technology
Messages may be sent through an automated telephone dialing system or other automated messaging technology. Consent to receive automated marketing messages is not a condition of purchase.
Message frequency and carrier charges
Message frequency will vary depending on your relationship with ExpertPays, your activity and the messaging program in which you enroll.
Message and data rates may apply. Your mobile carrier’s terms and charges govern your mobile service. Mobile carriers are not responsible for delayed or undelivered messages.
Opting out
You may revoke your consent at any time.
Reply STOP to an ExpertPays text message to stop receiving messages from the applicable messaging program. We may send one final message confirming that your opt out request has been processed.
You may also communicate an opt out request by contacting ExpertPays at compliance@expertpays.com.
After opting out, you will not receive additional messages from that messaging program unless you provide new consent. Opting out of text messages does not prevent ExpertPays from communicating with you through another method when permitted by law or necessary to provide a service you requested.
Help
Reply HELP to an ExpertPays text message for assistance. You may also contact us at compliance@expertpays.com or (833) 756-1691.
Mobile information and consent will not be shared for marketing purposes.
ExpertPays will not sell, rent, transfer or share your mobile telephone number, SMS enrollment information, text messaging originator data, or SMS consent with third parties or affiliates for their own marketing or promotional purposes.
SMS consent is provided specifically to ExpertPays and is not transferable to another business or organization.
We may disclose limited mobile information to communications platforms, telecommunications providers and other service providers solely as necessary to transmit messages, operate the messaging program, provide customer support, maintain security, prevent fraud, document consent or comply with law. These service providers may not use your mobile information for their own marketing or promotional purposes.
All other disclosures described in this Privacy Policy exclude SMS consent and text messaging opt in data from disclosure for third party or affiliate marketing.
Changing or reassigning your number
You agree to notify ExpertPays if you discontinue or reassign a mobile telephone number enrolled in an ExpertPays messaging program. This helps prevent messages intended for you from being delivered to another person.
Text message security
Text messages may not be encrypted and may be accessible to anyone with access to your device or mobile account. Do not send confidential case records, medical records, Social Security numbers, payment card information, privileged communications or other highly sensitive information through SMS.
6. When We Disclose Personal Information
ExpertPays may disclose personal information to the following categories of recipients when reasonably necessary and permitted by law.
Service providers
We may use service providers for website hosting, cloud storage, customer relationship management, communications, text messaging, analytics, security, payment processing, document management and other business operations.
Service providers are authorized to process information only for the services they provide to ExpertPays and are expected to protect the information they receive.
Clients, experts and case service providers
At your request or as necessary to provide our services, we may disclose relevant information to law firms, attorneys, expert witnesses, consultants, vendors, professional service providers and other participants involved in a requested engagement.
Underwriting, payment and financing participants
When relevant to a requested payment, reimbursement or case cost arrangement, we may disclose information to entities assisting with underwriting, financial review, payment processing, administration or funding.
Professional advisers
We may disclose information to attorneys, accountants, auditors, insurers and other professional advisers who assist ExpertPays.
Legal and safety disclosures
We may disclose information when we believe disclosure is necessary to comply with law, a subpoena, a court order or another valid legal process; protect the rights, property or safety of ExpertPays or another person; investigate fraud or misuse; or enforce an agreement.
Corporate transactions
Information may be disclosed as part of a merger, financing, acquisition, restructuring, bankruptcy, sale of assets or similar corporate transaction, subject to appropriate confidentiality and legal protections.
At your direction
We may disclose information when you direct or authorize us to do so.
The disclosures described in this section do not permit the sale or transfer of SMS consent or mobile opt in information for third party marketing or promotional purposes.
7. Cookies and Similar Technologies
ExpertPays and its service providers may use cookies, pixels, tags and similar technologies to operate the website, remember preferences, understand website activity, maintain security, measure performance and improve services.
Information about available cookie controls is provided in the ExpertPays Cookie Policy and through applicable browser or website settings.
Disabling certain cookies may limit website functionality.
8. Data Retention
ExpertPays retains personal information for the period reasonably necessary to:
- Provide requested services
- Maintain business and transaction records
- Document communications and consent
- Resolve disputes
- Enforce agreements
- Meet legal, tax, accounting and regulatory requirements
- Protect against fraud and security threats
SMS consent records may be retained for as long as reasonably necessary to demonstrate compliance and resolve questions regarding enrollment or opt out requests.
When information is no longer reasonably needed, we may delete, anonymize or securely dispose of it, subject to applicable law and technical limitations.
9. Data Security
ExpertPays uses administrative, technical and physical safeguards designed to protect personal information from unauthorized access, use, alteration or disclosure.
No website, electronic communication, mobile network or information system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and devices and for notifying ExpertPays if you suspect unauthorized access.
10. Your Privacy Rights and Choices
Depending on where you live and subject to applicable exceptions, you may have the right to request that ExpertPays:
- Confirm whether we process your personal information
- Provide access to personal information
- Correct inaccurate personal information
- Delete certain personal information
- Provide a portable copy of certain information
- Identify categories of information collected and disclosed
- Restrict or object to certain processing
- Opt you out of certain targeted advertising, sales or sharing
- Review a decision concerning a privacy request
ExpertPays will not discriminate against you for exercising a privacy right.
To submit a request, contact compliance@expertpays.com. We may take reasonable steps to verify your identity and authority before completing a request. An authorized agent may submit a request where permitted by law, subject to verification.
You may update your communication preferences at any time. Email preferences may be changed through an unsubscribe link when provided. Text message preferences may be changed by replying STOP or contacting ExpertPays.
11. Children’s Privacy
ExpertPays services are intended for businesses and adults and are not directed to children.
We do not knowingly collect personal information directly from children under 13. If we learn that a child has provided personal information without legally valid authorization, we will take reasonable steps to delete it.
12. Third Party Websites and Services
The ExpertPays website may contain links to websites, portals or services operated by third parties. ExpertPays does not control the privacy or security practices of independently operated services.
Review the privacy policy and terms of any third party service before providing personal information.
13. Changes to This Privacy Policy
ExpertPays may update this Privacy Policy to reflect changes in our services, information practices, technology or legal obligations.
The revision date at the top of this policy identifies when it was most recently updated. Material changes may also be communicated through the website, by email or through another reasonable method when required.
14. Contact ExpertPays
Questions, concerns and privacy requests may be directed to: